Eehook.com services are provided by Royal Avenue Electronics Trading LLC

Royal Avenue Electronics Trading LLC is committed to safeguarding the privacy of the users of its services, and complies with data protection and other laws as well as generally accepted principles governing data protection. This privacy policy explains how Royal Avenue Electronics Trading LLC collects and uses personal information. “Personal information” means information that can be used to identify a person. The purpose of this privacy policy is to explain how the data collected by eehook.cvom (“Service”) is used and for what purposes.

This Privacy Policy have been updated on 01/July/2021 and it is valid until further notice. If you do not accept these terms, please do not use Royal Avenue Electronics Trading LLC services.

In order to provide the Service we collect data about the devices that have been bought or sold via the Service, their sellers, buyers, and payment transactions.

We monitor the use of the Service via web analytic tools (e.g. Google Analytics and Hotjar). We use cookies to be able to provide you targeted content on third-party services as well (e.g. Facebook) as we save data on Google infrastructure.

By providing us data you may provide us with information which may constitute a personal data file. You can find detailed information about this personal data file and how we collect, store and process the personal data in this document.

Data controller

The data controller is:

Royal Avenue Electronics Trading LLC

Shop No:20 Al Zarooni Building Frij Murar Deira Dubai

You can contact the data controller via mail, by sending an email to [email protected]

Ensuring and improving the technical functioning of the Service and the website (legal basis: legitimate interest)

Our website and Service uses cookies and analytics tools to ensure their correct functioning and to optimise its their performance. See more in section 10. Cookies.

Marketing communications, including newsletter (legal basis: legitimate interest and consent)

If you are already our customer (i.e. you have bought from, or sold to us), we may approach you with discounts (we consider our newsletter to be a marketing communication). These communications happens purely on your consent. (legal basis: consent).

If you are not yet a customer but you have for example subscribed to our new letter, we may send you information about discounts along with the newsletter (we consider our newsletter to be a marketing communication). These communications happen purely on your consent. (legal basis: consent)

Remember, whether you are our customer or not, you can unsubscribe from these marketing communications at any time you wish. For more information on your rights, see section 7. Your rights and withdrawing consent.

Fulfilling our legal obligations (legal basis: legal obligation)

Running a business involves some legal obligations that need to be fulfilled, one example of which being the obligation to do book-keeping (accounting). We may have to process your data to ful fill these obligations, mostly if you are our customer.

The Service Provider does not use technical profiling or automatic decision-making in the Service.

Information and source of information saved in the register

The Service Provider saves following information about the sellers:

1. Information about the device, e.g.:

• Information about the devices the seller has sold to the Service Provider
• Type
• Model
• Configuration
• Serial number
• Condition of the device
• Accessories

2. Customer information

• Name
• Business ID
• Address
• Email
• Phone number
• Account number
• Information about the owner of the bank account
• Information about the payments concerning the devices
• IP Address

The Service Provider saves following information about the buyers:

1. Information about the device bought, e.g.:

• Type
• Model
• Configuration
• Serial number
• Condition of the device
• Accessories

2. Customer information

• Name
• Address
• Email
• Phone number
• Payment information
• IP Address
• Information about the devices the user is interested in and wants additional information about (product watch)

Users of the Service provide this information to the Service Provider via the online service. Part of this information can be provided to the Service Provider by Users of the Service via registration, newsletter or contact form in the online service.

How long do we store your data

If you are our customer, we archive the information concerning the sale (i.a. for accounting purposes) and we delete them no later than 5 years from the sale.

If you are not our customer but you have subscribed to our newsletter, we may use the contact details you provided us to send you the newsletter (or other marketing communications) until you unsubscribe, however no longer than for 5 years, after which we will delete your data if we have not heard from you.

Disclosure of information

The data controller and the people authorised by the data controller may use the data in the register to offer the Service. The data controller may provide recognisable information to third parties that act as accounting, courier , payment transaction service ,customer data management system , customer service partners, or as collection agencies for debt collection as well as our parent company Royal Avenue Group. We may disclose your personal information to the police, judicial or distrained officers if we are required by law to do so or if you violate our Terms of Service.

Your rights and withdrawing consent

The Service Provider does not validate or review the data the customer has provided. The customer has a right to review their data, and to ask for a correction or removal of false information, restrict the use of that information, or resist its use by making a request to [email protected]

If a registered person wants to review their data they need to provide proper identification.

Withdrawing consent

You can, at any time, withdraw the consent you have given to us for marketing, newsletter or any other purposes (e.g. Notify tool). You can find the unsubscribelink in every email we send to you or you can contact us directly to [email protected]

Right to lodge a complaint

The customer has a right to make a complaint about the illegal use of their information to a supervisory authority. In UAE you can do so with the UAE Government https://consumerrights.ae/en/Pages/default.aspx

Cookies

To monitor and enable the use of the Service, the Service may place cookies on the user's web browser. Cookies are used to collect the information explained in this policy to the uses explained in this policy. In addition, the Service Provider uses data gathered by cookies to monitor the number of users and downloads of the Service, and to determine the users' browser types by the Service Provider and/or its partners (Google Analytics).

Google Analytics is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Cookies used by the Service

We use session cookies which only exist until you close your browser. We also use persistent cookies that exist a longer, predetermined time. Cookies used on our website can be categorised to essential, performance measuring, and functional cookies.

Essential

Some of the cookies are essential to enable the use and technical functioning of the website. These cookies don't collect user information that could be used for marketing purposes, or to remember the web pages the user has visited.

Performance measuring

Our performance measuring cookies collect information about how the users use our website (e.g. most visited pages and possible error messages). These cookies do not collect data that can be linked to a certain user, but they are anonymous, and they are used only to improve the performance of the website.

Our website uses Google Analytics cookies. The data collected by these cookies are transferred and stored on Google's services in USA in accordance with Google's privacy policy. More information about Google's privacy policy and the use of Google Analytics:

Google Analytics privacy overview

Functional

With these cookies our website remembers the selections the user has made (e.g. user name, language, or location), and offer better and more individual features. Third-party cookies

Our website contains buttons which make it easier to share content to several different network communication environments. When you select one of these buttons, the cookie can be set from the website you have selected (e.g., Twitter, Instagram or Facebook). These cookies are not in our control. More information about third-party cookies can be found from the third-party website in question.

How to manage or delete cookies

Most browsers accept cookies but you can change the browser's settings, and thus prevent new cookies from being placed, delete existing cookies, or ask for a notification before placing new cookies.

If you prevent the use of cookies, some of the functionalities of our website may not work. Preventing the use of cookies or certain cookie types does not delete existing cookies but you have to do it yourself from your browser

Changes

We notify about changes in this privacy policy or the person register description here. We may also emphasis changes in the Service.

• Added IP-Address to Chapter 4. Information and source of information saved in the register